A company wants to automatically determine whether customer feedback is positive, neutral, or negative. Which NLP capability provides this?
- A. Language detection
- B. Speech synthesis
- C. Sentiment analysis✓ Correct
- D. Key phrase extraction
Explanation
Scoring text for positive/neutral/negative emotion is sentiment analysis. Key phrase extraction (D) pulls out main topics, language detection (A) identifies the language, and speech synthesis (B) generates spoken audio — none scores sentiment.